Opening Hours: Monday – Friday 8:00 AM – 5:00 PM • Saturday 9:00 AM – 4:00 PM

Patient Information

Information At Your Fingertips

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:

  • Photo ID
  • A valid Medicare card
  • Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.

Fees

Billing Policy

We are a bulk billing practice for patients holding a valid Medicare card. Some services are excluded and an out-of-pocket expense will apply. Fees will vary depending on the service.

Private Patients

The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;

  • Short consultation – $50
  • Standard consultation – $75
  • Long consultation – $120
  • Pathology testing will incur additional fees.
  • Allied health services will be privately billed.

Additional Fees

Some of the services excluded from bulk billing include

  • WorkCover
  • RHCA Medicare cardholders
  • Specialist consultations *
  • Allied health services *
  • Procedures
  • Pap smears
  • Pre-employment medical assessments
  • Driver assessment form
  • Medical reports
  • Skin cancer checks
  • New patients who do not have their Medicare card.

The fees will vary depending on the complexity of the service and the procedure required.

Home Visits Policy

Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please contact the receptionist to discuss your needs. Remember, always call the ambulance service at 000 if you are experiencing severe pain or illness at any time.

Practice Policies

Email Policy

For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.

After Hour Services

We recommend contacting the local hospital or attend the Emergency Department- Ballarat Health Services Ph: 03 5320 4000 If you need medical care and Delacombe Medical Centre is closed, please call 13 Sick National Home: 13 74 25

Contacting Your Health Professional:

Phone calls to your doctor will be put through initially to the nurse if available, or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required. If your doctor has asked you to phone, please advise reception, and you will be put through, or a message will be taken for the doctor to return your call as soon as possible.

Compliments and Complaints

If at any time you have a concern, comment or suggestion, please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Medical Centre Waiting Room), Contact Health Care Complaints Commission on 1300 582 113 or mail to Level 26, 570 Bourke Street Melbourne, Victoria 3000 – https://hcc.vic.gov.au/

Booking Appointments

Appointments may be booked by calling: (03) 9948 9176 or in person Monday to Friday 08:00 AM – 5:00 PM and Weekends & Public Holidays 9:00 AM – 3:00 PM. Regular appointment times are 15 minutes if you feel you need longer, please discuss with the receptionist at the time of booking.

Appointments for health assessments, complex medical problems or removal of skin lesions, all require extra time.

Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur.

Walk-ins are – Welcome.
New patient – Welcome.

Appointments

Our practice is appointment based, however we always welcome and accommodate walk-in patients.
Our standard consultations are up to 15 minutes

Communication Assistances

If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.

COVID-19 Vaccination Form

MyMedicare

MyMedicare

We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.

What is MyMedicare?

The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Ballart Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.

What are the benefits of MyMedicare for our patients?

The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.

FAQ

Delacombe Medical Centre is a bulk billing practice. We Bulk bill patients 16 and under DVA card holders, Concession and Pensioner card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please use the online booking button on this page or call the practice on (03) 9948 9176 to make an appointment.
Please bring:
  • Photo ID
  • Medicare card
  • Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 9948 9176.
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