If you are a new patient to our clinic please bring the following to your next consultation:
We are a bulk billing practice for patients holding a valid Medicare card. Some services are excluded and an out-of-pocket expense will apply. Fees will vary depending on the service.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;
Additional Fees
Some of the services excluded from bulk billing include
The fees will vary depending on the complexity of the service and the procedure required.
Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please contact the receptionist to discuss your needs. Remember, always call the ambulance service at 000 if you are experiencing severe pain or illness at any time.
For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.
We recommend contacting the local hospital or attend the Emergency Department- Ballarat Health Services Ph: 03 5320 4000
If you need medical care and Delacombe Medical Centre is closed, please call 13 Sick National Home: 13 74 25
Phone calls to your doctor will be put through initially to the nurse if available, or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required. If your doctor has asked you to phone, please advise reception, and you will be put through, or a message will be taken for the doctor to return your call as soon as possible.
If at any time you have a concern, comment or suggestion, please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Medical Centre Waiting Room), Contact Health Care Complaints Commission on 1300 582 113 or mail to Level 26, 570 Bourke Street Melbourne, Victoria 3000 – https://hcc.vic.gov.au/
Appointments may be booked by calling: (03) 9948 9176 or in person Monday to Friday 08:00 AM – 5:00 PM and Weekends & Public Holidays 9:00 AM – 3:00 PM. Regular appointment times are 15 minutes if you feel you need longer, please discuss with the receptionist at the time of booking.
Appointments for health assessments, complex medical problems or removal of skin lesions, all require extra time.
Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur.
Walk-ins are – Welcome.
New patient – Welcome.
Our practice is appointment based, however we always welcome and accommodate walk-in patients.
Our standard consultations are up to 15 minutes
If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
| Services | Fee | Rebate | Gap Fee |
| Consultations (8.30am-5pm) | |||
| Script (without appointment) | $20.00 | – | $20.00 |
| Short Consultation | $75.00 | $39.75 | $35.90 |
| Long Consultation | $120.00 | $76.95 | $43.05 |
| Healthcare Card Holders, DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 18 years old | Bulk-billed | $0.00 | $0.00 |
| After 5:00pm, Weekends & Public holiday | |||
| Repeat Script (without appointment) | $20.00 | – | – |
| Short Consultation | $85.00 | $51.80 | $33.20 |
| Long Consultation | $130.00 | $88.80 | $41.20 |
| Healthcare Card Holders, DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 18 years old | Bulk-billed | $0.00 | $0.00 |
*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
* Other out-of-pocket fees might be applicable to Allied health and Pathology services.
*Cancellation Policy: any appointments cancelled within 2 hours of the booked appointment schedule will attract a $20.00 cancellation fee to be paid on the day or the following visit.
Please call our reception at (03) 9948-9176 for more information.
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
